Privacy Policy

1. Information We Collect

We collect information in several ways to provide you with a safe, personalised, and reliable dating experience tailored to mature singles across Australia.

1.1 Information You Provide Directly

When you register an account, complete your dating profile, or communicate with us, we may collect the following personal information:

• Account details: Full name, email address, date of birth, gender, and password
• Profile information: Photos, personal description, lifestyle preferences, relationship goals, education, occupation, and location
• Search and match preferences: Age range, location radius, interests, and compatibility criteria
• Communication content: Messages, chat history, and correspondence with other members
• Support inquiries: Details you provide when contacting our customer support team

1.2 Information Collected Automatically

When you visit our website or use our mobile-friendly platform, certain technical data is collected automatically:

• Device information: Device type, operating system, browser type, unique device identifiers, and hardware model
• Network data: IP address, internet service provider, connection type, and approximate geographic location
• Browsing activity: Pages viewed, time spent on each page, click patterns, referral sources, and exit behaviour
• Cookies and tracking technologies: Session cookies, preference cookies, analytical cookies, and marketing cookies as described in Section 5 below

1.3 Payment and Transaction Data

If you choose to purchase a premium membership or subscribe to any paid feature, we process payment information securely. Please note that we do not store your full credit card number or banking details on our servers. All financial transactions are handled through encrypted, PCI DSS-compliant payment processors.

• Billing information: Name, billing address, and transaction history
• Subscription details: Plan type, start date, renewal date, and payment status
• Refund records: Any refund or dispute processed through our billing system

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service delivery: To create and manage your account, maintain your dating profile, and enable you to browse and connect with other members
• Matching and recommendations: To suggest compatible profiles based on your preferences, behaviour, and stated interests
• Communication: To send account notifications, safety alerts, customer support responses, and platform updates
• Security and fraud prevention: To verify identities, detect suspicious activity, prevent scams, and protect our community
• Site improvement: To analyse user behaviour, optimise website performance, and enhance the overall user experience
• Legal compliance: To comply with applicable Australian laws, regulations, and legal obligations
• Marketing communications: To send promotional offers, newsletters, and event invitations where you have consented to receive them

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure smooth functionality, understand how visitors interact with our platform, and improve our services over time.

3.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for core site functions such as login, session management, and security verification
Preference Cookies	Remember your settings, language choices, and display preferences
Analytics Cookies	Help us understand visitor behaviour through aggregated, anonymised data
Marketing Cookies	Track the effectiveness of promotional campaigns and tailor relevant content
Social Media Cookies	Enable sharing features and integrate social login functionality

3.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings at any time. Most browsers allow you to reject or delete cookies, though please note that disabling essential cookies may affect your ability to use certain features of our platform. Our cookie consent banner allows you to accept or customise your preferences before browsing further.

4. Analytics and Third-Party Tools

We use reputable analytics and performance tools to better understand how our website is used and to continuously improve the quality of our service.

4.1 Web Analytics

Third-party analytics providers may collect anonymised data about how visitors navigate our site. This includes page views, bounce rates, average session duration, traffic sources, and device breakdowns. Such data is processed in aggregate form and cannot be used to identify individual users.

4.2 Performance Monitoring

We employ tools to monitor website uptime, load times, error rates, and server performance. These tools help us maintain a fast, reliable, and accessible platform for all members across Australia.

4.3 Security Tools

Advanced security monitoring systems scan for malicious activity, phishing attempts, spam profiles, and automated bot behaviour. These measures are critical to maintaining a trustworthy and authentic dating environment for over-50 singles.

5. How We Share Your Information

We do not sell your personal information to third parties. We only share data under specific, lawful circumstances outlined below:

5.1 Service Providers

We work with trusted third-party companies that assist us in operating our platform, including hosting providers, payment processors, customer support software vendors, and email delivery services. These partners are contractually obligated to use your data solely for the purposes we specify and to maintain strict confidentiality.

5.2 Legal Obligations

We may disclose personal information if required to do so by law, regulation, court order, or government request. This includes responding to lawful requests from Australian authorities when necessary for national security, law enforcement, or regulatory compliance.

5.3 Protection of Rights

We may share information when we believe in good faith that doing so is necessary to protect the rights, property, or safety of SilverSingles Australia, our members, or the public. This includes preventing fraud, investigating suspicious accounts, and enforcing our terms of service.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction. We will notify affected users of any change in ownership or control of their personal information.

6. Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Data Category	Retention Period
Active account data	While your account remains active
Deactivated account data	Up to 12 months following deactivation
Deleted account data	Up to 30 days for backup and system recovery purposes
Payment and billing records	7 years as required by Australian tax and financial regulations
Communication logs	Until account deletion, subject to legal holds
Analytics data	Aggregated and anonymised; retained for up to 26 months
Customer support records	3 years from the date of last interaction

After the applicable retention period expires, your personal information will be securely deleted or permanently anonymised so that it can no longer be associated with you.

7. Data Security Practices

We implement robust technical and organisational security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7.1 Encryption

All data transmitted between your device and our servers is protected using industry-standard TLS encryption. Sensitive information stored in our databases is encrypted at rest using advanced cryptographic protocols.

7.2 Access Controls

Access to user data is strictly limited to authorised personnel who require it for legitimate business purposes. Multi-factor authentication, role-based permissions, and regular access audits are employed to minimise risk.

7.3 Infrastructure Security

Our hosting environments utilise firewalls, intrusion detection systems, DDoS protection, and continuous monitoring to defend against cyber threats and ensure service availability.

7.4 Staff Training

All employees and contractors with access to personal data undergo regular privacy and security training. We maintain strict internal policies governing data handling, confidentiality, and incident response procedures.

8. Your Rights and Choices

Under Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles, you have certain rights regarding your personal information. These rights include:

• Right to access: You may request a copy of the personal data we hold about you, including details about how it is being processed
• Right to correction: You may ask us to update or correct inaccurate, incomplete, or outdated information
• Right to deletion: You may request that we erase your personal data, subject to certain legal exceptions
• Right to restrict processing: In some circumstances, you may ask us to limit how we use your information
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing
• Right to object: You may object to certain types of processing, including direct marketing activities
• Cookie preferences: You may adjust your cookie settings through your browser or our consent management interface

8.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our privacy team using the details provided in Section 12. We will respond to your request within a reasonable timeframe, typically within 30 days, and may require identity verification before processing your request.

9. Access Requests

If you would like to know what personal information we hold about you, you can submit a formal access request. Our process is straightforward and designed to be accessible for all members.

9.1 What We Will Provide

Upon verification of your identity, we will provide you with:

• A comprehensive summary of the personal data we hold about you
• The purposes for which your data is being processed
• The categories of third parties with whom your data has been shared
• The retention periods applicable to your data
• A copy of the relevant data in a commonly used electronic format

9.2 Fees and Timeframes

We do not charge a fee for submitting an access request. We aim to respond within 30 calendar days of receiving a verified request. In complex cases, we may extend this period and will inform you of the reason for any delay.

10. Deletion Requests

You have the right to request the deletion of your personal information. When you choose to delete your account, we will take reasonable steps to erase your data from our active systems and backups.

10.1 Account Deletion Process

To delete your account, you may navigate to your profile settings and select the account deletion option, or contact our support team directly. Once confirmed, your public profile will be removed from search results and visible to other members immediately.

10.2 Limitations

Please be aware that we may retain certain information even after account deletion in the following circumstances:

• Data required for legal, tax, or regulatory compliance
• Information needed to resolve disputes or enforce our terms of service
• Records related to fraud prevention or security investigations
• Aggregated or anonymised data that can no longer be linked to you

11. Legal Basis for Processing

We process your personal information based on the following legal grounds, in accordance with applicable Australian privacy legislation:

• Contractual necessity: Processing is required to provide our dating services and manage your account
• Legitimate interests: Processing is necessary for our legitimate business operations, including site improvement, security, and member satisfaction
• Consent: You have freely given explicit consent for specific processing activities, such as marketing communications
• Legal obligation: Processing is necessary to comply with Australian laws, including record-keeping and regulatory requirements

If you withdraw consent for any processing activity, we will cease that activity unless another legal basis applies. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12. International Data Transfers

Some of the third-party service providers we work with may be located outside Australia, including in countries that may not have data protection laws equivalent to those in Australia. Where we transfer your personal information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms.

We will never transfer your data to a country without adequate protections in place. If you would like more information about the specific safeguards applied to international transfers, please contact our privacy team using the details provided below.

13. Children's Privacy

Our platform is designed exclusively for adults aged 18 and over, with a focus on serving the over-50 dating community in Australia. We do not knowingly collect personal information from children or minors. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action to remove such information.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through prominent notice on our website, email communication, or both, depending on the nature of the update.

We encourage you to review this policy periodically to stay informed about how we are protecting your personal information. The date of the most recent revision appears at the top of this page.

15. California and Global Privacy Notices

While our primary audience is Australian residents, some users may access our platform from other jurisdictions. We are committed to respecting privacy rights regardless of location. If you are a resident of a jurisdiction with additional data protection rights, those rights will be honoured to the extent required by applicable law.

For users in the European Economic Area, you may contact our data protection representative for any privacy-related inquiries. For users in California, please refer to our supplementary California Privacy Notice for details on categories of data collected, purposes of processing, and your rights under the California Consumer Privacy Act.